We want you to love your Zevyn Perfumes purchase. Because perfumes and personal-care products cannot be resold once opened, we follow the rules below, which protect every customer's health and hygiene.
1. Damaged, defective or wrong items
- If your order arrives damaged, leaking, defective, incomplete or different from what you ordered, contact us within 48 hours of delivery at support@zevynperfume.com or on WhatsApp at +91 7390858007.
- Please share your order number, photos of the product and packaging, and preferably your unboxing video.
- After we verify the issue, we will send a free replacement or, if a replacement is not available, give you a full refund. We may ask you to return the item; if so, we arrange or cover the return shipping.
2. Change of mind
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or whose seal has been broken. Unused products in their original sealed packaging may be returned within 7 days of delivery if you contact us first; in that case the return shipping cost is paid by you and the refund is made once we receive and check the item.
3. Cancelling an order
- You can cancel an order free of charge before it is dispatched by contacting us with your order number.
- Once an order has been dispatched it can no longer be cancelled; please see the sections above.
4. Numerology reports
- Each report is prepared personally for you, so it can be cancelled for a full refund only before we start preparing it.
- Once preparation has started or the report has been delivered, it cannot be refunded.
- If we cannot deliver your report, if you are charged twice, or if a technical error occurs on our side, we refund the amount in full.
- If your report contains an error caused by us (for example, the wrong name or date of birth compared with what you submitted), we will correct it and send it again free of charge.
5. How refunds are paid
Approved refunds are made to your original payment method within 5-7 working days of approval. Your bank or payment provider may take a few additional days to show the amount in your account.
6. Contact us
- Email: support@zevynperfume.com
- Phone / WhatsApp: +91 7390858007
- Customer care address: Genzee Production (Zevyn Perfume) 804B, 7th Floor, Srajan Apartment, Shobhagpura, Udaipur, Rajasthan - 313001
- Registered business: Genzee Production, 100 Bhopalpura, near Bansi Pan, Udaipur, Rajasthan - 313001, India