This policy explains what personal data Genzee Production ("Zevyn Perfumes", "we") collects through zevynperfume.in, why we collect it, and the choices you have. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
1. Information we collect
- Numerology calculator: your name and date of birth to calculate your numbers, and your email address and mobile number, which we ask for before showing your result.
- Numerology report requests: your full name, date of birth, gender (optional), email address, WhatsApp number, the report you chose and any question you add.
- Contact form: your name, email address, phone number (optional), subject and message.
- Orders: when you check out, your name, delivery and billing address, phone number, email and payment details are collected by our checkout partner Shopify and its payment providers. We receive the order details needed to deliver your products; we never see or store your full card or bank details.
- Technical information: our web server records standard information such as your IP address, browser type and the pages you visit, for security and troubleshooting.
2. How we use it
- To calculate your numerology result, prepare the report you request and send it to you.
- To process, ship and support your orders, including returns and refunds.
- To reply to your messages and contact you on WhatsApp, phone or email about your request or order.
- To send you offers about our products, only if you have agreed; you can opt out at any time.
- To keep the website secure, prevent fraud and meet our legal obligations.
Your date of birth and name are used only for your numerology calculation and report. We do not sell your personal data.
3. Cookies and browser storage
- We store a cart reference in your browser's local storage so that the items in your cart are remembered between pages and visits. You can clear it at any time by clearing your browser data.
- A session cookie is set when you submit a report request, to prevent duplicate submissions.
- Shopify sets its own cookies during checkout; see the Shopify cookie policy.
We do not currently use advertising or analytics trackers on this website. If we add any in future, we will update this policy first.
4. Who we share it with
We share personal data only as needed to serve you:
- Shopify, which runs our checkout and stores order data (Shopify privacy policy), and its payment providers;
- courier and logistics partners, who receive your name, address and phone number to deliver your order;
- our hosting, email and WhatsApp messaging providers, which carry our communication with you;
- government or law-enforcement authorities, when we are required to by law.
5. How long we keep it
We keep numerology and report details for as long as needed to deliver your report and answer follow-up questions, and order records for as long as tax and accounting laws require (generally up to 8 years). After that we delete or anonymise the data. You can ask us to delete your data sooner - see below.
6. Your rights
You may, at any time:
- ask for a summary of the personal data we hold about you and how we use it;
- ask us to correct, complete or update it;
- withdraw your consent and ask us to erase it (unless we must keep it by law, for example invoice records);
- nominate another person to exercise these rights on your behalf;
- raise a grievance with us, and if you are not satisfied with our response, with the Data Protection Board of India.
To use any of these rights, email support@zevynperfume.com from the address you gave us, or call +91 7390858007. We may need to confirm your identity first.
7. Children
Our services are meant for adults. We do not knowingly collect personal data of anyone under 18 without the consent of a parent or guardian. If you believe a child has shared data with us, please contact us and we will delete it.
8. Security
We protect your data with reasonable security practices, including encrypted connections at checkout and restricted, password-protected access to our records. No method of transmission or storage is completely secure, but we work to protect your information and will inform you and the authorities of any breach as the law requires.
9. Grievance Officer
For any question or complaint about your personal data, contact our Grievance Officer at support@zevynperfume.com or +91 7390858007. We respond within the time required by law.
10. Changes to this policy
We may update this policy when our practices change. The "Last updated" date at the top shows the latest version.
11. Contact us
- Email: support@zevynperfume.com
- Phone / WhatsApp: +91 7390858007
- Customer care address: Genzee Production (Zevyn Perfume) 804B, 7th Floor, Srajan Apartment, Shobhagpura, Udaipur, Rajasthan - 313001
- Registered business: Genzee Production, 100 Bhopalpura, near Bansi Pan, Udaipur, Rajasthan - 313001, India